Information Before You Order Indoor or Outdoor Chair Cushions

Before you place your order for indoor or outdoor chair cushions (or chaise lounge, outdoor bench, or patio furniture cushions) with Cushions by Wicker Imports, let’s make sure your questions are answered and that you’re aware of our policies.

Frequently Asked Questions

We wanted to answer some common questions here to make ordering indoor or outdoor chair cushions easier for you. Of course, if you still have questions after reviewing these FAQs, feel free to contact us.

When will I receive my order?

When will I receive my order?

Cushions usually ship in two to four weeks. During our peak season from April to July, shipping times can be as long as six weeks. Please order early to avoid the rush. You can get your cushions faster by using our express production option, which typically cuts production time in half.

How will my order be shipped?

How will my order be shipped?

Cushions will be shipped via UPS and delivered to your doorstep.

Are there any delivery charges?

Are there any delivery charges?

We offer free shipping on all orders within the contiguous 48 states.

In rare cases of shipping an extra large custom cushion we make for you that is not a cushion we offer on the website, there could be a Large Package Surcharge for over 118″ in length and girth from UPS which would require reimbursement.

If you select EXPRESS shipment the fee is 10-15% of the total order.

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Is there a sales tax on my order?

Is there a sales tax on my order?

We do not charge sales tax in states where we do not have a physical presence. All orders to PA customers are subject to the current tax rate.

What if my order arrives damaged?

What if my order arrives damaged?

Every item we sell is carefully inspected before it is shipped. When your order arrives, check it to be sure you received the right products and that they were not damaged in transit. If you notice damage, contact us immediately to report the damage or discrepancy. In the rare case of concealed damage, please get in touch with us within five days of delivery, and we will be happy to address the situation.

What if I receive the wrong item?

What if I receive the wrong item?

In the case of the wrong product being shipped, please call us immediately and we will pay for return shipping and replace the incorrect product.

Why are there different prices for different fabrics?

Why are there different prices for different fabrics?

Cushions by Wicker Imports offers one of the widest selections of fabrics on the market today. We make premium cushions that are far superior to standard cushions. We offer spun poly fabrics that are pigment-printed and Sunbrella fabrics that are solution dyed. Sunbrella fabrics have a higher UV rating and cost more to produce than spun poly print fabrics.

What if I order the wrong size cushions?

What if I order the wrong size cushions?

All cushions are made to order and are not returnable. Please double-check your furniture measurements with the sizes listed on our product pages. All cushions are not the same.

What if I don't like the fabric?

What if I don’t like the fabric?

All cushions are made to order and not returnable. You can order up to six nicely sized fabric samples for free.

Are the outdoor cushions waterproof?

Are the outdoor cushions waterproof?

We use outdoor fabrics that are water-repellent, but outdoor cushions are not waterproof (water can still leak in through the seams). This makes them most suitable for covered areas. For uncovered areas, we advise bringing cushions in out of the weather or covering the furniture when it’s not being used. This will extend the life of your outdoor furniture and outdoor seating cushions. If the cushions get soaked, place them with their zippers down in a sunny location until all the water drains.

Delivery—What to Expect

Shipping is FREE on All Orders

We want to tell you what to expect after you place your cushion set order.

Ordering and Cancellation Policy

You will receive a receipt after your order is placed. Please check it carefully for accuracy and report any changes within 24 hours. Any orders changed or canceled after the order is put into production (after the fabric is cut) are subject to a 25% restocking fee.

Cushions usually ship in two to four weeks. Shipping can take six weeks during our peak season (April through July). Please order early to avoid the rush.

You can get your cushion order faster by selecting the express production option. This will cut production time in half. We rarely experience a back order, but if we do, we’ll notify you, and you can choose to wait, select a different product, or get a refund.

If you have any questions about the availability of a specific fabric, please contact us. If you are looking for a fabric that we previously had on our website, we usually have a couple yards remaining of fabrics that have been discontinued for repair pieces or throw pillows

We accept Visa, Mastercard, American Express, and Discover. You can safely enter your credit card information via our secure server, which encrypts all data. If you prefer to pay by check, please make it payable to Cushions by Wicker Imports and mail it to 1780 Clay Rd. Ephrata, PA 17522.

Items shipped to PA residents are subject to sales tax. Orders to other states are tax-free.

The Delivery of Your Cushions

We carefully inspect every item before shipping. When your order is received, please thoroughly inspect it to be sure you have the correct products and that they were not damaged in transit. If any damage is concealed, contact us within five days of receipt, and we will address the issue.

In the case of damage, we will pay for return shipping and send a replacement at no charge. If you received the wrong product, please get in touch with us immediately, and we’ll cover return shipping costs and send out the correct cushion(s).

We cannot ship to PO Boxes. Cushions will be shipped via UPS.

Please verify the shipping address you entered. UPS has a $44 per box fee to correct an address which will require reimbursement.

Store Policies

At Cushions by Wicker Imports, we share our policies so you can stay informed. Questions? Always feel free to contact us.

Online Ordering

Ordering online with us is safe and secure! We employ a method of interaction with our visitors that does not compromise credit card information. This online system is 100% secure.

If you wish, you may also send us a personal check. Personal checks may delay your order as we must wait for your funds to clear before we ship any merchandise. To order by check, print the order form with your shopping cart contents from the order confirmation page and complete the necessary fields, then mail the form and check to the address above. Please make checks payable to Cushions by Wicker Imports.

Return/Refund Policy

Our cushions are made to order, and most products offer custom options. Therefore, any order changed or canceled after it’s been put into production is subject to a 25% restocking fee.

If you are unsatisfied with any product you ordered, please get in touch with us, and we will try to rectify the situation. Since all replacement cushions are custom-made, we cannot accept any returns after they have shipped. Please double-check all measurements on replacement cushions to ensure you have chosen the correct cushion—and if there’s doubt, please get in touch with us.

Fabric Disclaimer

We have worked hard to supply images of fabrics that are as similar as possible to the actual fabric. There are, however, variations in lighting, screen quality, and dye lot variations. We are unable to guarantee exact representation. You should order a FREE fabric sample if precise color matching is essential.

Pricing

Goods are charged at the prices shown on the product pages on the customer’s order date. Prices are correct at the time of publication. Errors and omissions are excepted.

Orders will be processed at our published prices; otherwise, in the case of any unexpected price change, you will be informed and asked if you wish to reconsider your order before proceeding.

Complaints

If we should receive a complaint about any part of our service by phone, e-mail, or letter, it will be addressed promptly, confidentially, and effectively. We will reply within two business days.

Terms of Use

As part of our service, we agree to provide you with information and other services that we may decide to offer, subject to the terms of this agreement. Upon notice published through the service, we may modify this agreement at any time. You agree and continue to agree to use our services in a manner consistent with all applicable laws and regulations and in accordance with the terms and conditions set out in the policies and guidelines outlined below. Please note that you will be referred to as ‘customer’ in this agreement.

Limitation Of Liability And Warranty

CUSTOMER AGREES THAT USE OF THE SERVICE IS ENTIRELY AT CUSTOMER’S OWN RISK. SERVICES ARE PROVIDED ‘AS IS,’ WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY WARRANTY FOR INFORMATION, SERVICES, UNINTERRUPTED ACCESS, OR PRODUCTS PROVIDED THROUGH OR IN CONNECTION WITH THE SERVICE, INCLUDING WITHOUT LIMITATION THE SOFTWARE LICENSED TO THE CUSTOMER AND THE RESULTS OBTAINED THROUGH THE SERVICE. SPECIFICALLY, WE DISCLAIM ANY AND ALL WARRANTIES, INCLUDING WITHOUT LIMITATION: 1) ANY WARRANTIES CONCERNING THE AVAILABILITY, ACCURACY, OR CONTENT OF INFORMATION, PRODUCTS, OR SERVICES; AND 2) ANY WARRANTIES OF TITLE OR WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

THIS DISCLAIMER OF LIABILITY APPLIES TO ANY DAMAGES OR INJURY CAUSED BY ANY FAILURE OF PERFORMANCE, ERROR, OMISSION, INTERRUPTION, DELETION, DEFECT, DELAY IN OPERATION OR TRANSMISSION, COMPUTER VIRUS, COMMUNICATION LINE FAILURE, THEFT OR DESTRUCTION OR UNAUTHORIZED ACCESS TO, ALTERATION OF, OR USE OF RECORD, WHETHER FOR BREACH OF CONTRACT, TORTIOUS BEHAVIOR, NEGLIGENCE, OR UNDER ANY OTHER CAUSE OF ACTION. CUSTOMER SPECIFICALLY ACKNOWLEDGES THE SERVICE IS NOT LIABLE FOR THE DEFAMATORY, OFFENSIVE, OR ILLEGAL CONDUCT OF OTHER CUSTOMERS OR THIRD PARTIES AND THAT THE RISK OF INJURY FROM THE FOREGOING RESTS ENTIRELY WITH THE CUSTOMER.

NEITHER THE SERVICE NOR ANY OF ITS AGENTS, AFFILIATES, OR CONTENT PROVIDERS SHALL BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES ARISING OUT OF USE OF THE SERVICE OR INABILITY TO GAIN ACCESS TO OR USE THE SERVICE OR OUT OF ANY BREACH OF ANY WARRANTY. CUSTOMER HEREBY ACKNOWLEDGES THAT THE PROVISIONS OF THIS SECTION SHALL APPLY TO ALL CONTENT ON THE SERVICE.

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Privacy Information

We have created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses our information-gathering and dissemination practices for this website.

Information Used

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Our site uses an order form for customers to request information, products, and services. We collect visitors’ contact information and unique identifiers. Contact information from the order form is used to send orders and information about our company to our customers. The customer’s contact information is also used to get in touch with the visitor when necessary. Users may opt-out of receiving future mailings. Unique identifiers are collected from Web site visitors to verify the user’s identity and for use as account numbers in our record system.

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