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Store Policies

Ordering Online with us is safe and secure!

We employ a method of interaction with our visitors that does not compromise credit card information. This online system is 100% secure. Transactions on the site are protected with up to 256-bit Secure Sockets Layer encryption.

We encourage you to feel comfortable using your credit card to conduct commerce on our site. If you wish, you may also send us  a personal check. Personal check  will delay your order as we must wait for your funds to clear before we ship any merchandise.

To order by check, just print the order form with your shopping cart contents from the order confirmation page and complete the necessary fields, then mail the form and check to :

Wicker Imports

1766 Oregon Pike

Lancaster PA 17601

Return / Refund Policy

All of the products we sell offer custom options with cushions that are made to order. Therefore any order changed or canceled after the order has been put into production is subject to a 25% restocking fee. Since all replacement cushions are custom made, we cannot accept any returns after the cushions have shipped. Please double check all measurements on replacement cushions to ensure that you have chosen the correct cushion, if in doubt please call. We cannot accept returns for any item that was ordered incorrectly.

Please understand that during our peak season from April through July your order might not ship out for 6 to 8 weeks. Your credit card is charged for the full amount when you place your order and a refund will not be issued if the fabric has been cut.

Every item we sell is carefully inspected before it is shipped. When your order arrives, be sure to inspect it to be sure you received the right products and they were not damaged in transit. If you notice damage call us a at 717-560-6325 as soon as you can to report the damage or discrepancy. In the rare case of concealed damage, please call us within 5 days of delivery and we will be happy to address the situation. We will pay for return shipping and ship out a replacement at no charge on all damages. In the case of the wrong product shipped, please call us immediately and we will pay for return shipping and replace the incorrect product.

Fabric Disclaimer


We have made every effort to provide fabric images as close as possible to the actual fabric. Due to variations in light, monitor quality or even dye lot variations, we cannot guarantee that the fabric images represent the true fabric colors. If you are trying to match colors or are concerned with the true fabric colors, please order samples. Click here to order samples.

Prices

Goods are charged at price shown on the product pages on the date the customer places the order. Prices are correct at time of publication. Errors and omissions are excepted. Orders will be processed at our published prices, otherwise, in the case of any unexpected change in price, you will be informed and asked if you wish to reconsider your order before proceeding.

Complaints

If we should receive a complaint about any part of our service, by phone, fax, e-mail or letter, then it will be dealt with promptly (we will reply within 5 working days). It will then be dealt with confidentially,and effectively.

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